1. Overview & Business Identity
This Privacy Policy explains how Candy Roleplay Club ("we", "us", or "our"), operating the website candyroleplay.club and our studio location at 6425 Hollywood Blvd, Suite 210, Los Angeles, CA 90028, collects, processes, and protects personal information gathered through online interactions, instant callback forms, and direct telephone inquiries made to +1 (323) 843-9120.
We are fully committed to meeting the stringent standards of the California Consumer Privacy Act (CCPA/CPRA), CalOPPA, and applicable federal and international consumer protection standards.
2. What Information We Collect
We believe in minimal data footprint. Because our primary mode of customer service is direct telephone interaction, we only collect information necessary to coordinate acting sessions and return phone calls:
- Direct Contact Details: Full name, telephone number, and optional email address provided when you submit a callback request or speak directly with our team.
- Call Log Metadata: Timestamps of incoming and outgoing calls, call duration, and notes taken by coaching staff during intake sessions to match you with appropriate acting classes.
- Technical & Browsing Data: Standard server log details including IP address, browser type, device operating system, referring URL, and session analytics collected via strictly essential or performance cookies.
3. How We Use Collected Phone Numbers & Data
Telephone numbers provided through our website forms or direct telephone dials are used strictly for:
- Returning requested callbacks within our stated 10-minute turnaround timeframe.
- Conducting 5-minute initial acting skill consultations and answering questions about upcoming workshops.
- Confirming studio rehearsal attendance, directions, and studio parking details.
- Customer service follow-up directly related to your expressed interest in improv or roleplay training.
4. Strict Non-Disclosure & Anti-Spam Policy
We respect your privacy and state firmly:
- We NEVER sell, rent, lease, trade, or distribute your telephone numbers or personal records to third-party data brokers, marketers, or lead generation aggregators.
- We do NOT engage in automated robocalling or unsolicited automated marketing blasts.
- All voice and SMS communications are one-to-one, human-directed, and tied directly to your active inquiry.
5. Cookies & Tracking Technologies
Our website utilizes cookies and local storage tokens for fundamental functionality, such as remembering your cookie consent choice and evaluating Google Ads campaign traffic performance. You may disable cookies at any time through your browser settings; doing so will not impair your ability to call our studio directly.
6. Your Privacy Rights (California CCPA & Global Users)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents and all visitors enjoy the following rights:
- Right to Know: You may request a complete disclosure of the specific pieces of personal information we have collected about you.
- Right to Deletion: You may request that we purge your contact records, telephone logs, and intake notes from our studio roster.
- Right to Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of coaching if you exercise your privacy rights.
- Do Not Call Compliance: You may request immediate placement on our internal Do Not Call list by emailing us or informing the director during your telephone call.
7. Data Security Safeguards
We maintain industry-standard physical, electronic, and procedural safeguards to protect your personal information. Our website is secured with 256-bit TLS/SSL encryption to prevent interception during transmission.
8. Contact Our Privacy Officer
If you have any questions about this Privacy Policy, wish to update your records, or request deletion of your telephone data, please reach out to us:
- Company: Candy Roleplay Club
- Address: 6425 Hollywood Blvd, Suite 210, Los Angeles, CA 90028, USA
- Hotline: (323) 843-9120
- Email: [email protected]
- Official Website: https://candyroleplay.club